Normally I do not get on and post things about companies because I give a lot of deference to companies that make custom parts for our machines. However, I recently ordered two harness bars from UTV INC. for my maverick MAX. I ordered them in August but didn't have a chance to put them on until lat last month because I was out of town most of August and a lot of September as well. So, about a week and a half ago, I went out and installed the rear harness bar with no problem and then tried to install the front harness bar. Unfortunately, the front bar did not fit at all. It was off by about 3/8". I called UTV inc and asked them if I could return it because it didn't fit and they said that I was a few days late to return it for a full refund so that they would charge 50% restocking fee and we would have to pay for shipping ourselves. That makes it not worth sending the bar back at all. When asked why they would do that when their product didn't fit as advertised, they said that we only have a 30 day window to return it. Unfortunately for me, I was not in town long enough to work on my Max in the last two months so I didn't find out that the bar was off by that much until a few days after the 30 day return period. Nick, from UTV Inc., was unsympathetic to the situation and could care less about a customer that has spent thousands of dollars with them in the past. I didn't even want a refund of money as store credit would have been fine so that I could buy more product from them. I guess customer service is a thing of the past with them now that they are a bigger company. I had the same issue with the back seat cage extension I bought from them a couple of years ago for my commander. It also didn't fit properly and they wouldn't do anything about it when I called them. Had to use 2 winches, 4 straps, and three people to get the cage to line up enough to bolt it on and then I never removed it again for fear of the same hassle putting it on. I know that people put policies in place in all business, but there are always circumstances that would call for the policy being bent for the customer. I own my business and would never be that strict and stringent on things, especially if the product I was selling did not fit. I went riding this weekend with a couple buddies, one with a maverick and one had a Rzr. Both of them told me that they have had issues with UTV INC.'s customer service and quality as of late. They both said they are no longer buying from UTV Inc. I will not longer buy from them either with so many other options out there from companies that are still standing behind their product and that are customer service oriented. I will post a picture of the bar later tonight when I get home as I took two pictures of the bar with one end installed and bolted and the other end not lining up. I now have the harness bar in a machine shop getting it cut down to the proper length. Should be done later this week.