Use caution with EMP

I completely understand your pain and companies need to understand how to treat their customers properly. I had a similar experience with another company not UTV related. I did learn a lesson from that and all I can say is that you probably should have resisted installing the roof and taken pictures of it right away and sent those pics to EMP. If they did not make it right after that then I would really say they are a shady outfit. But from their point, they probably think the damage was incurred on the ride after your install. It is your word against their word. Yes it would be a disappointment that you would not have a roof for your ride but would likely have had a better chance getting it replaced.

I learned the hard way as well and since then I never use a product if it arrives damaged and notify the company immediately so I can get it replaced.

I do hope they have a change of heart and hope things get straightened out for you. I do feel they should have acknowledged your email either way as this would have been the professional thing to do.

I had BAD BAD transaction with them bout 18 months ago, over their larger battery box ,for
The PC 2 Odyssey battery,

They had totally redesigned it, where it was NOTHING like the picture of what I ordered,
It wouldn't clamp battery firm at all,

Others had same problem, and STILL, They never changed or updated the pic an description
Of it on their website

Wanted refund, as it was not what I ordered,

They REFUSED time after time, for me and others, who were victims of same FALSE ADVERTISING

I ended up modifying it myself to hold the battery firm.

They do have some good products, the 1/4 windshield hard surface is great,

But customer service, and standing behind their products ARE NON EXSISTANT