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My X3 XRS MAX Smart Shox have a very rigid supension even in confort mode. it is as stiff or stiffer than my XRC all the way stiff but I can feel the difference with sport +. Is this normal? I
 

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Welcome from Tucson AZ. You might need the dealer to recalibrate the shocks. There are threads about it.
 
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Thanks, I will look for those tread
Best to just bring it to your dealer, and let them recalibrate your smart shocks.
 
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2021 XRS RR w/ SmartShox
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I cant comment on the recalibration, but there are a couple videos on youtube from experienced reviewers that all say the SmartShox suspension was extremely stiff for the first few hours of riding, but it quickly "broke in" and softened up after some time on the trail. I just for mine a few days ago. I have less than 2hrs on it. It is a bit stiff, but I am very confident mine was setup correctly so im going to give it a bit more time and see if it changes any.
 
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