I smell a guy with no idea what he is talking about. I've done business with airdam for several years and the only time I've ever had a hard time getting ahold of him was a few weeks before mud nats. Other than that its been very easy, one call and he is there. Awesome guy. I don't give a shit if y'all believe me I just get tired of the bullshit complaints.
I'm a guy that's seen him come and go on the commander forums, as well as this forum. One day day he can be all over the forum giving all kind of very informative information and once he convinces everyone that he knows his shit (not at all doubting that) he'll sale you a clutch and all kind of promises that he can get you set up if its not wright. And when as soon as he overloads himself he stops answering emails, P.M.'s, messages left on his phone ext. I've seen him many times ignore guys on here when they would ask him questions about there set ups that were not quiet wright (sold to them buy him) and he would ignore them for weeks, but yet answer someone else's questions about wanting to buying a good clutch. Argue with Kris about how superior his was over the QSC. And how he'd been setting clutches up on race bikes and so on. While guys are trying get in touch with him about clutches that we're ordered or had received and couldn't get ahold of him to help them out fine tuning it. But yet, had the time to sit on the forum and get in pissing contest with other venders. And it's not just Kris, but he did the same thing on the commander forums with Mr RPM a couple years back. It's not that I'm doubting him helping you when you finally do get ahold of
him. But, he's not the only vender that's swamped with phone calls, emails and private messages. It's just that he never calls people back half the time, he waits for them to finally catch him in between phone calls. O, you missed 50 calls before you opened, maybe there desperate to get in touch with you. Try returning your missed calls before you start answering the phone for new orders that you can't handle already. Your that busy, hire someone else to answer the phone that is competent enough to wright down people's different set ups and riding styles, elevation and etc. That person could be answering emails after relaying questions and getting answers from him. At some point you either have to hire more help or stop taking so many orders that you don't have time to get back with your customers that you have,and already paid and are waiting for him to answer questions about tuning there clutch. Like I said, he really is very knowledgable about his craft and takes pride in his work. Hell, a couple years ago, I tried getting in touch with him for almost three weeks with no reply's to phone messages and emails. And realized that if its that hard to reach him before the sale, then he would not be the person that I, or most others would want to deal with after the sale. Yeah, I called Kris (@coldblooded) and he answered the first time I called and the next two times after that. The fourth call was about questions i had on wheels and tires. He didn't answer so I was just gonna try calling him back later that day but, 5mins later he called back because he saw on his caller I.D. he had missed my call. Wound up being a no brainer after talking with him that I would be buying my clutch from him. After the sale I would get emails on updates of ETA of my clutch and even went so far as to mail me his clutch puller for the stock primary so that I wouldn't have to spend the money on a puller to only use it one time. Couple days later after receiving my clutch he text me to see how I liked it and if I needed anything. Went out of his way when I was being a little anal about getting my shift out perfect and sent me a secondary spring (free of charge) to get me right where I wanted. So, when I here someone saying they can hook you up with a clutch, I expect for the quality of there product to match the quality of the customer service before and after the sale and not just take care of some of there customers but, all of there customers. Sorry for the long rant guys. This is just my .02 well maybe .03 on the matter.
