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So I ordered a belt from the outfitters thinking it would be a good idea to have a spare on hand after reading about all the blown belts.
I ordered over the phone and everything seemed cool. Gave them my address and email.
Never got emailed a receipt or shipping info, but checked bank account and saw they had pulled the money out, which I thought was odd but gave it a week and called back.
The guy on the phone looked it up and said my address was invalid and it got shipped back. I asked why he hadn't called, to which he said, uhhhh.
I asked why he hadn't credited my account back, again the reply was, uhhhh.
Gave him my address again and had it read back. He said he would ship out again. Also asked for an emailed receipt.
Another week goes by, no receipt or shipping info. Called back again and got the same story, got shipped back, no call to me, no credit back to my account.
Keep in mind I was polite the whole time, because chit happens and I know that these companies have a lot of orders to deal with.
Same guy as before says he will try shipping UPS (tells me they have been shipping with post office which explains no shipping info but not receipt).
I give him my address again and hope I have it in time for dunefest (just in case). I also asked once again for a receipt and shipping info.
It comes time to leave for dunefest and guess what, no belt. I figured oh well. If it blows I will hopefully find one there.
I called again on Monday after we get back which is a week and a half after the last time I talked to this guy. At this point I was very agrivated and expressed that in a professional manner. This rockstar raises his voice to ME. WTF?
All I want is my belt or money back. Not that difficult to understand.
He says he will call UPS and call me back, which he does and tells me to expect a call from them.
I get the call and ups gives me an address that isn't even close. I give them the correct one and got it the next day.
Still no receipt.
I will never use these guys again. I can't in good faith reccomend them.
I ordered over the phone and everything seemed cool. Gave them my address and email.
Never got emailed a receipt or shipping info, but checked bank account and saw they had pulled the money out, which I thought was odd but gave it a week and called back.
The guy on the phone looked it up and said my address was invalid and it got shipped back. I asked why he hadn't called, to which he said, uhhhh.
I asked why he hadn't credited my account back, again the reply was, uhhhh.
Gave him my address again and had it read back. He said he would ship out again. Also asked for an emailed receipt.
Another week goes by, no receipt or shipping info. Called back again and got the same story, got shipped back, no call to me, no credit back to my account.
Keep in mind I was polite the whole time, because chit happens and I know that these companies have a lot of orders to deal with.
Same guy as before says he will try shipping UPS (tells me they have been shipping with post office which explains no shipping info but not receipt).
I give him my address again and hope I have it in time for dunefest (just in case). I also asked once again for a receipt and shipping info.
It comes time to leave for dunefest and guess what, no belt. I figured oh well. If it blows I will hopefully find one there.
I called again on Monday after we get back which is a week and a half after the last time I talked to this guy. At this point I was very agrivated and expressed that in a professional manner. This rockstar raises his voice to ME. WTF?
All I want is my belt or money back. Not that difficult to understand.
He says he will call UPS and call me back, which he does and tells me to expect a call from them.
I get the call and ups gives me an address that isn't even close. I give them the correct one and got it the next day.
Still no receipt.
I will never use these guys again. I can't in good faith reccomend them.