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Shock Therapy Communication Issue

This is a discussion on Shock Therapy Communication Issue within the Shock Therapy forums, part of the Can-am Maverick Supporting Vendors category; I’ve always been able to get ahold of them . I personally think there customer service I great....

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Thread: Shock Therapy Communication Issue

  1. #11
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    I’ve always been able to get ahold of them . I personally think there customer service I great.
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  2. #12
    Senior Member sand shark's Avatar
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    Shock Therapy Communication Issue

    Last week they were prepping for and at the UtV Championship races.




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    Last edited by sand shark; 04-11-2019 at 09:26 AM.
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  3. #13
    Senior Member Hawk's Avatar
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    Quote Originally Posted by SleeperLS View Post
    I would if I had their business hours available to call them. I go to work too early and come home too late typically. Email is a preferred form of communication for me and I would hope isn't an issue.
    Email is "your" preferred form of communication by that doesn't mean it's theirs. You have questions, they have answers, you might want to find out what their preferred communication is
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  5. #14
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    I called last Wednesday, left a voice message. They returned my call in a couple hours. All hands on deck prepping and loading for last weekends Laughlin races.
    They should be back to business now.
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  6. #15
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    Quote Originally Posted by mgrotel View Post
    You dont get a break or lunch? I doubt that. People just need to pick up the phone.
    I have 30 minutes for lunch. I would rather use that to eat food and have a seat than have to walk outside to make a call and not be able to take a break.

    Quote Originally Posted by Clockburner View Post
    There open 9-5 Monday to Friday with a hour off for lunch. I found that out because I CALLED THEM!!!
    Cool story. When, during my 0630-1830 work hours, do you recommend I do that?

    Quote Originally Posted by sand shark View Post
    Last week they were prepping for and the UtV Championship races.

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    I guess It would make sense they just got busy and haven't had the time.

    Quote Originally Posted by Hawk View Post
    Quote Originally Posted by SleeperLS View Post
    I would if I had their business hours available to call them. I go to work too early and come home too late typically. Email is a preferred form of communication for me and I would hope isn't an issue.
    Email is "your" preferred form of communication by that doesn't mean it's theirs. You have questions, they have answers, you might want to find out what their preferred communication is
    I can't say I have ever dealt with a business that finds email inconvenient. As someone that is purchasing products from them, I don't find it necessary to cater to their needs. They did email me back, so I know it isn't an issue.

  7. #16
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    Quote Originally Posted by SleeperLS View Post
    I have 30 minutes for lunch. I would rather use that to eat food and have a seat than have to walk outside to make a call and not be able to take a break.



    Cool story. When, during my 0630-1830 work hours, do you recommend I do that?



    I guess It would make sense they just got busy and haven't had the time.



    I can't say I have ever dealt with a business that finds email inconvenient. As someone that is purchasing products from them, I don't find it necessary to cater to their needs. They did email me back, so I know it isn't an issue.
    Dont come in here squawking and not expect people to give their opinions.

    I always find it amusing when guys come in here and think they can Express their opinions but when people Express theirs back they get an attitude.



    Another note here is you are the FIRST guy I can remember to ever have this complaint. They do a tremendous amount of business literally world wide and when it comes to service seem to have that under control. Consider you may be that GOOGLE review that gives the 1 star when hundreds give a 5 star. I don't know about you, but I always wonder who THAT guy is and what he expects that most don't.

    Bottom line here is ST can run their business anyway they see fit and if your schedule doesn't fit theirs maybe find another Shock tuner, I bet they are standing in line to get your one sale...

    Tim
    Have a rainbowey, unicorny day.

    Love Tim

    Me and My RC , whats good enough for other folk ain't good enough for me.

  8. #17
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    Thanks Tim, I was about to loose it!

  9. #18
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    Ah I get it, you can't eat and have a phone conversation at the same time. Explains a lot. ST has been top notch in responding to all of my questions.
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  10. #19
    Senior Member bowti350's Avatar
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    I have seen this same complaint on facebook forums lately. I agree for some people it is easier to deal with email because you can do that in between things vs. get on the phone. Like it or not businesses are going to have to adjust to this new age. I agree a phone call is best, but companies have to adjust to the way people pay to play.

    Now with that said I have not seen many complaints about the product they receive from ST. I hear nothing but accolades and praises from the product.

    I personally and this is just my opinion feel that they have more work than they can keep up with and lack a good balance between race/shows and staff back at the home base. I bet when they get your product on the bench it will be treated like it is their own job and top notch product will be delivered.
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  11. #20
    Senior Member Hawk's Avatar
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    I have had customers that required so much hand holding every time they bought something that eventually I had to tell them to take their "business" elsewhere.
    if something is important to me I will go without lunch if that's what it takes, if I would rather "have a seat" then it really isn't important to me
    Clockburner likes this.

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